My firmware won't update, what should I do?

Troubleshooting: Resolving Firmware Update Issues on Your Shot Scope Device

If you’re experiencing issues with your Shot Scope device, please follow the steps below to resolve the problem:

Step 1: Power Off and Disconnect the Device

1. Switch off your Shot Scope device.
2. Remove the device from your phone or tablet’s Bluetooth settings.
   (Go to Settings > Bluetooth, find your Shot Scope device, and remove it from the list.)

Step 2: Log Out of the App

1. Log out of the Shot Scope app manually. (Note: Simply closing the app doesn't log you out.)
2. Hard close the app on your phone or tablet.

Step 3: Reopen the App

1. Open the Shot Scope app again.
2. Log back in by entering your email address and password.

Step 4: Reconnect Your Device

1. Switch your Shot Scope device back on.
2. Connect the device to the app again.

Step 5: Retry the Firmware Update

1. Start the firmware update process again.
2. Ensure your phone/tablet and Shot Scope device are in close proximity throughout the update to maintain a stable Bluetooth connection.

Additional Tips:

• Strong Wi-Fi Connection: Make sure your Wi-Fi connection is stable and strong during the update.
• Proximity: Keep the Shot Scope device and your phone/tablet close to each other to prevent connection issues.
• Avoid Interruptions: Do not interrupt the update process. It’s best to leave the Shot Scope app open until the sync is complete.

If you continue to experience issues, please reach out to our support team at:
Email: support@shotscope.com