Shot Support
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Recent activity by Shot Support-
My course map needs to be updated, what should I do?
At Shot Scope, we understand how important it is to have accurate and up-to-date course maps to enhance your golfing experience. Our dedicated Course Mapping team works hard to ensure all courses a...
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How do I disable the lock screen when I'm playing?
To disable the lock screen please do the following: 1) Switch the device on by pressing the top left button. 2) Unlock the screen by pressing the bottom left button. 3) Navigate to the 'Settings...
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How do I change the time on my device from 24hr to 12hr?
The V3, G3, H4 and ProLx+ devices are automatically set to display the time in the 24-hour format. If you prefer the time to be displayed in the 12-hour format then please follow the steps below...
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Why are the club distances on My Strategy different to the distances on my Club Performance page?
The club distances shown in My Strategy and the Club Performance page may differ slightly, and that’s because each feature pulls data differently:My Strategy Distances Uses the P-Avg (Performance A...
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The pars are wrong on my course, what should I do?
If a set of pre-populated tees are incorrect then contact support@shotscope.com with the course name, the colour of the tees and what changes need to be made.
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My course was mapped but now says its not mapped, what should I do?
Courses around the world are constantly changing and we look to be proactive with keeping our course mapping database up to date. We check courses routinely and report any courses that need an upda...
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What size is the watch?
G3 measures: Lenght: 39.0mm Width: 34.0mm Depth: 10mm
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How long is the battery life of the watch?
The watch will last approximately 8-10 hours on a single charge. This can vary from user to user based on their behaviour.
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Can you adjust the screen brightness on my device?
The screen brightness can't be adjusted. The backlight is only on when you press buttons and are active on the watch. The back light is off at all other points to save battery. The backlight uses a...
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How can I contact support for more help?
Our support site offers an extensive database filled with articles on how to get the most out of your Shot Scope product. As such, we are confident you will be able to find the answer to your quest...